1. Introduction
1.1 Betwinner Casino reserves the right to modify the terms and conditions at any time without prior notice. These terms take effect as soon as they are published on this page and are not applied retroactively with respect to bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or gameplay on Betwinner Casino implies that the platform user accepts these terms.
2. Account
2.1 Opening an account is necessary in order to play for real money at Betwinner Casino.
2.2 The minimum required age to create an account is 18 years.
2.3 Players residing in countries that are not available in the registration form cannot create an account or play on Betwinner Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, and payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If several players wish to play at our casino from a common IT network (dormitories, fraternities, etc.) or from the same household, we strongly suggest they contact our support service before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "phone number", "residential address", "gender", "date of birth" and "currency". The name recorded on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the sole person able to access their account by keeping their login information secure. We recommend that users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing uppercase and lowercase letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or that praise terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account management fee of 5 INR per month on any inactive account with a positive balance. In this case, such fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover the remaining funds on their inactive accounts by logging into their personal area and making a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid form of identification (passport, driving licence, or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the customer’s full name and address. Accepted proofs of address include bank statements, payslips, water, gas, or electricity bills as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and BIC/SWIFT code.
If the user is unable to provide any of these supporting documents, they must inform customer support.
3.3 All Betwinner Casino accounts may be subject to a general or specific verification concerning the player’s age, identity, payment methods as well as compliance with our terms of use. If the player fails to meet the required deadlines to verify their account, Betwinner Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the given timeframe following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Betwinner Casino account. The player agrees to notify customer support of any changes in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should submit a complete file containing authentic, legible and good-quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all required supporting documents have been received. However, this timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is INR 10 and the maximum amount is INR 1000.
4.2 When making a deposit, the player authorises Betwinner Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process the various financial transactions, and therefore agrees to be directly bound by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must match the first and last name of the Betwinner Casino account holder.
4.5 The list of available payment methods may vary at the company’s discretion and/or according to the player’s geographic area.
4.6 By choosing to play for real money on games of chance, the user accepts the inherent risk of loss.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is INR 50, unless explicitly stated otherwise in the specific promotion’s terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in compliance with standards imposed on us for anti-money laundering purposes.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow proper processing, we reserve the right to choose the method of paying out the withdrawal.
5.5 In certain cases, generally to prevent money laundering, we reserve the right to pay the withdrawal using a method of our choice even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is INR 2500 per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or unless an exception is made at our discretion, for example for players with a privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player provided they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example, in the case of winnings from a free sign-up bonus), any balance exceeding the maximum allowed amount will be voided and removed from the account.
5.9 Any withdrawal request will cancel any active bonuses, including unredeemed free spins (see Bonus General Terms and Conditions).
5.10 In cases where one or more deposits are cancelled or declined by the payment provider, we reserve the right to refuse or withhold any associated bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed, and where no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department, which reserves the right to cancel all or part of the funds in case of non-compliance with these Terms and Conditions. The player will be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player’s responsibility to check the taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To consult the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 AM to 10:00 PM) or by email.
7.2 The user agrees to use appropriate and respectful language in their interactions with members of the Betwinner Casino team. Any abuse or behaviour deemed inappropriate may result in suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to laws against money laundering and terrorist financing and, in this regard, must conduct due diligence on all accounts.
The information provided to us, for account verification or other situations set out in our terms and conditions, will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to fulfil our due diligence obligations, to conduct public-record checks and to carry out verifications to confirm the accuracy of the data submitted.
8.3 While we carry out our due diligence measures, the player may be allowed to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures are complete.
8.4 If we are unable to fulfil our due diligence obligations because we have not received the required information from the player or cannot verify their identity, no activity may be undertaken from the account and the account will be frozen and/or closed. In such cases, we will return any deposited funds present in the account at the time of the freeze and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documentation necessary for us to meet our obligations. Any communication providing information/documentation should not be considered as a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may require under the law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will not be able to deposit until the limit resets. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to restrict their ability to access their gaming account for a specified period using the “Account Freeze” option in the Cashier. Following this restriction, active funds will be frozen and no operations may be performed on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player Account Limit section.
9.4 Any account freeze and/or exclusion request will only be valid for the brand on which the player made the request (www.betwinnerwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over Cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take effect exactly 24 hours later.
10. Data Protection
10.1 We hereby warrant that we adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of the data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Recording of personal data
Betwinner Casino guarantees that our players’ personal data is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and with our regulatory duties or recommendations. This enables us to ensure safe and user-friendly browsing conditions for our players. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review purposes when it is consistent with our legally binding duties or obligations. Betwinner Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal data security and retention requirements. Under applicable laws and regulations, Betwinner Casino is required to maintain a secure online record of all registered players. In addition, Betwinner Casino must retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. Betwinner Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Betwinner Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as “Cookies”. The use of a cookie is in no way linked to the player’s personal information, but serves to provide an ever more optimised and personalised gaming experience. Please be aware that the website www.betwinnerwithdrawal.shop cannot function properly if cookies are disabled.
Communication
Betwinner Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the “Unsubscribe” button at the bottom of the email or by replying “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our Customer Support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event that a bet is not recorded in time by the servers, the casino cannot be held responsible nor liable for the outcome of the round. Likewise, any amount staked cannot be subject to a refund claim.
11.3 Complaints are handled by the support team and escalated to management if necessary. All complaints deemed reasonable will be addressed within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Website due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructure providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of India.
12.3 The regulation of games and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability for any breach or infringement of applicable law. Otherwise, we reserve the right to reject your account application or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of India. Betwinner Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 working hours, as far as reasonably possible.
13.2 Betwinner Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to bonuses and/or any other promotional offer that may have been granted.
13.3 Upon account closure, whatever the cause, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of these Terms and Conditions, we reserve the right to retain the funds still present in the balance. If it is not possible to pay the full balance at once due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance of your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we retain these amounts for the reasons previously stated.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and to confiscate any balance in any of the following circumstances:
a. If you have more than one active account with Betwinner Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc);
c. If you provide incorrect or misleading player registration or profile information;
d. If you are not of legal age in the state/province/country and/or jurisdiction where you reside;
e. If you have allowed or permitted (whether intentionally or not) someone else to access or play on your account;
f. If you have not played individually for your sole personal entertainment (i.e., if you have played professionally, intending to exploit our bonuses or in concert with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method available linked to your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) specifically designed to beat Betwinner Casino, increase your chances of winning, or that you have adopted irregular betting or staking patterns and/or strategies. Thus, any use of automated programs or devices as well as any game manipulation such as using the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage in the elements cited here but not limited to the system, balances, bonuses, free spins… The related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the above-mentioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer service, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc. until a precise and satisfactory conclusion can be reached.
14.8 In case of an agreed refund, the amount refunded will accurately reflect what is due to the player and be proportionate to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made using the same method that was used for deposits. If the payment method used for the deposit does not support withdrawals, the refund will be processed only by bank transfer. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we are unable to send a transfer due to restricted areas, the refund may be made to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints procedure policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, approving or not the refund, will not exceed 72 hours from receipt of the request.
